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Cancellation & Replacement Policy

At Dalilk Pathways WLL, we strive to ensure you receive the correct service or materials in perfect condition. Please review the following terms for cancellations, replacements, and reporting timelines:

1. Reporting Timeframe

  • Service Orders: You may cancel within 5 minutes of placing your order via our website or app.

  • Physical Materials (e.g., printed resources): If you receive incorrect, damaged, or missing items, you must report the issue within 48 hours of delivery.

2. Conditions for Replacement

We will replace your item or materials at no extra cost if any of the following apply:

  • The wrong product or course materials were sent by Dalilk Pathways WLL.

  • The product or printed materials are defective.

  • The item was damaged during shipping.

  • The item or materials were not delivered by the agreed delivery date.

3. Replacement Procedure

  1. Report the Issue: Contact our support team at [email protected] or (+973) 3558 9174 with your order number, a brief description of the problem, and photographic evidence if applicable.
  2. Confirmation: We will acknowledge receipt of your report within 24 hours and outline the next steps.
  3. Return & Exchange: If a return shipment is required, we will provide a prepaid shipping label. Once we receive the item, we will dispatch the replacement within 5 business days.

4. Order Cancellation

  • By You: You may cancel a service order within 5 minutes of placing it. After this window, cancellations are subject to our discretion, as work may already be underway.

  • By Dalilk Pathways WLL: We reserve the right to cancel any order (before or after confirmation) if we discover incorrect pricing, inaccurate service descriptions, or if we are unable to fulfill the order. In such cases, you will be notified promptly and any payments made will be refunded in full.

5. Refund Policy

  • Eligibility: Refund requests may be submitted up to 30 days from the date of purchase.

  • How to Request: Email our support team with your order details.

  • Processing: Approved refunds will be returned to the original payment method within 14–45 days, depending on your bank or payment provider.

For any questions or further assistance regarding cancellations, replacements, or refunds, please contact us:
DALILK PATHWAYS W.L.L.
P.O. Box 10533
Municipality No. 84 in Hawar B Building No 188, Road No. 1703, Block 317, Diplomat Area, Kingdom of Bahrain

Telephone: (+973) 3558 9174
E-mail: [email protected]
Website: www.dalilkpathways.com