At Dalilk Pathways WLL, we strive to deliver a smooth, transparent, and efficient shipping experience. Please read the following carefully:
1. Order Processing
- Processing Time: All orders are processed within 2 business days after full payment is received.
- Weekends & Holidays: Orders placed on weekends or Bahrain public holidays are processed on the next business day.
2. Shipping Methods & Conditions
- Shipping Carriers: We partner with reputable couriers to ensure your materials arrive safely.
- Packaging: Materials are carefully packaged to protect against damage in transit.
- Proof of Delivery: Please ensure the delivery receipt is signed or confirmed by the registered customer upon receipt.
3. Shipping Rates
- Domestic Delivery (Bahrain): A flat fee of BHD 3 applies—free for orders over BHD 50.
- International Delivery: Calculated at checkout based on destination and package weight.
4. Estimated Delivery Times
- Domestic (Bahrain): 3–5 working days after shipment.
- International: 7–14 working days, depending on destination and customs clearance.
- Delivery times may vary due to external factors (holidays, weather, customs delays).
5. Shipping Address
- Accuracy Required: You are responsible for providing a complete and correct shipping address.
- Liability: Dalilk Pathways WLL is not liable for delays, lost shipments, or non-delivery resulting from inaccurate or incomplete addresses.
6. Order Tracking
- Once your order ships, you’ll receive a confirmation email (and SMS, if opted in) containing your tracking number and carrier link.
- If you have difficulty tracking your shipment, please contact our support team.
7. International Shipping & Customs
- We ship to selected international destinations.
- Customs, Duties & Taxes: Recipients are responsible for any import fees or taxes imposed by their country. We cannot predict or cover these charges.
8. Payment Confirmation (Services)
- After payment is successful, you will receive a payment confirmation email within 10 minutes, and an optional SMS notification within 30 minutes, summarizing your order details and next steps.
9. Sanctions Compliance
www.dalilkpathways.com will not deal in or provide any services or products to any countries sanctioned by the Office of Foreign Assets Control (OFAC), in accordance with the laws of the Kingdom of Bahrain.
10. Multiple Transactions
Multiple authorizations or transactions for a single order may result in multiple postings on your cardholder statement. Rest assured, duplicate charges are automatically identified and reversed as needed—any final charge will reflect only the actual amount paid.
For any questions or concerns about our delivery, shipping, or payment-confirmation processes, please contact us:
DALILK PATHWAYS W.L.L.
P.O. Box 10533
Municipality No. 84 in Hawar B Building No 188, Road No. 1703, Block 317, Diplomat Area, Kingdom of Bahrain
Tel: (+973) 3558 9174
E-mail: [email protected]
Website: www.dalilkpathways.com